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Effective Date: 9/22/25

At Wellness on Wheels, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and health information when you use our services.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email, and payment details.

• Health Information: Medical history, current medications, allergies, and information necessary to determine treatment eligibility.

• Usage Information: Data from our website, booking system, or communications with us (e.g., appointment requests, service preferences).

 

2. How We Use Your Information

Your information may be used for the following purposes:

• To schedule and provide IV hydration, injections, and related services.

• To maintain accurate medical and billing records.

• To communicate with you about appointments, promotions, or membership benefits.

• To comply with legal, regulatory, and medical documentation requirements.

 

3. Information Sharing

We do not sell or share your personal information with third parties for marketing purposes. Information may be disclosed only when:

• Required by law or regulation.

• Necessary for treatment, payment, or healthcare operations.

• Shared with trusted service providers (such as billing processors or electronic medical record systems) who are bound by confidentiality agreements.

 

4. Data Protection & Security

We use industry-standard safeguards to protect your personal and health information, including secure electronic systems, encrypted communications, and restricted staff access. While no system is 100% secure, we are committed to continuously maintaining and improving our protections.

 

5. Your Rights

You have the right to:

• Access and request a copy of your personal or medical information.

• Request corrections to inaccurate or incomplete information.

• Request limitations on how your information is used or shared, where legally permissible.

• Withdraw consent for non-essential communications at any time.

 

6. Data Retention

We retain medical and personal records as required by state and federal law, after which they are securely destroyed.

 

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website and available upon request.

 

8. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us:

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Wellness on Wheels
📍 Roswell, NM
📞 505-419-2971
📧 kkleinst@wowivhydration.com

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⚖️ This Privacy Policy is intended to meet general compliance standards for healthcare and wellness businesses but should be reviewed by a legal professional to ensure it meets specific HIPAA/state requirements.