Refund Policy

Effective Date: 9/22/25

At Wellness on Wheels, we are committed to providing high-quality mobile IV hydration, vitamin injections, and wellness services. Because of the nature of our services and medical preparation required, our refund policy is as follows:

1. Service Refunds

All services are non-refundable once treatment has been administered.
Refunds will not be issued for dissatisfaction with treatment outcomes, as individual results may vary.
If a provider determines that treatment cannot be safely administered (for medical reasons), a refund or rescheduling will be offered.

2. Appointments & Cancellations

Appointments canceled with at least 24 hours’ notice may be rescheduled without penalty.
Cancellations made less than 24 hours in advance, or no-shows, may be subject to a cancellation fee.
Pre-paid services may be credited toward a future appointment but are generally non-refundable.

3. Memberships & Packages

Membership fees are non-refundable.
Unused services within a membership cycle do not roll over to the next month.
Memberships may be canceled with a 14-day written notice before the next billing cycle.
In the event of a medical condition that prevents continued participation, membership cancellation will be honored, but past payments will not be refunded.

4. Retail Products (if applicable)

Unopened, unused products may be returned within 14 days of purchase for a refund or exchange.
Opened or used products are non-refundable for health and safety reasons.

5. Contact for Refund Questions

If you believe you are eligible for a refund or credit, please contact us:

Wellness on Wheels
📞 505-419-2971
📧 kkleinst@wowivhydration.com