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Terms & Conditions

Terms & Conditions

Effective Date: 9/22/25

Welcome to Wellness on Wheels. By accessing our website or booking services, you agree to comply with the following Terms & Conditions. Please read carefully before using our services.

1. Services Provided

  • Wellness on Wheels provides mobile IV hydration therapy, vitamin injections, weight loss management, and related wellness services.

  • All services are performed by licensed healthcare providers and require medical clearance.

  • Services are not a substitute for emergency medical care. In case of an emergency, please call 911 or seek immediate care.

2. Eligibility

  • Clients must be 18 years or older, or accompanied by a parent/guardian.

  • All treatments are subject to a medical screening and provider approval.

  • We reserve the right to decline services if contraindications or safety concerns exist.

3. Appointments & Cancellations

  • Appointments can be scheduled online, by phone, or in person.

  • Cancellations must be made at least 24 hours in advance.

  • Late cancellations or no-shows may be subject to a fee.

4. Memberships & Packages

  • Memberships (Refresh, Recharge, Revive, Elite Concierge) are billed monthly and are non-refundable.

  • Unused services do not roll over unless specifically stated.

  • Memberships are non-transferable and may only be used by the enrolled client.

  • A 14-day written notice before the next billing cycle is required to cancel.

5. Payments

  • Payment is due at the time of booking or service.

  • We accept major credit cards and other listed payment methods.

  • All sales are final, unless otherwise stated.

6. Health & Safety

  • Clients must disclose all relevant medical conditions, allergies, and medications.

  • Providers may refuse treatment if it is not medically safe.

  • Wellness on Wheels is not liable for complications arising from undisclosed conditions or failure to follow post-care instructions.

7. Website Use

  • The content on this website is for informational purposes only and does not constitute medical advice.

  • Unauthorized use of our content, images, or branding is prohibited.

  • We make reasonable efforts to keep information accurate but do not guarantee completeness or error-free content.

8. Limitation of Liability

  • By booking services, you acknowledge that IV therapy and injections carry risks, including bruising, infection, or allergic reactions.

  • Wellness on Wheels and its providers are not liable for indirect, incidental, or consequential damages related to your use of our services or website.

9. Privacy

  • Your information is handled in accordance with our Privacy Policy.

  • By using our website or booking services, you consent to the collection and use of your information as outlined.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with a new effective date.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Wellness on Wheels
📞 505-419-2971
📧 kkleinst@wowivhydration.com
 

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